Job Summary
Manage and oversee a high-volume 24/7 Command Center supporting approximately 73 properties. This role manages emergency dispatch, CCTV monitoring, alarm monitoring for access control systems, temperature alarms, elevators and other critical systems. Also, maintenance ticket coordination. Responsible for managing command center officers on each shift while ensuring rapid response, compliance, and operational excellence.
Key Responsibilities
• Oversee 24/7 command center operations responsible for 73 properties
• Manage supervisor and officers across all shifts
• Coordinate emergency dispatch and alarm response, as well as ensuring timely reporting from the command center officers.
• Oversee the staff monitor CCTV, access control, and life-safety systems appropriately and timely response, and reporting.
• Ensure staff are trained and compliant with all post order requirements.
• Lead serious incident response and reporting
• Maintain SOP compliance and client communication
• Conduct training, audits, and performance management
Requirements
• 5+ years command center or security operations leadership
• Experience managing multi-site monitoring operations
• Strong knowledge of CCTV, access control, alarms
• Experience in fast-paced dispatch environments
• Ability to manage 24/7 teams and critical incidents
• Strong communication, management, and reporting skills
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